Accessibility

All of our buses and vans are wheelchair accessible. When scheduling service, mention that you need this type of service. Also mention any type of assistance that you might need or if someone will be traveling with you to assist you.

Paratransit

GoGeo paratransit service is offered to all individuals who are unable, because of their disability, to use the fixed-route system, some of the time or all of the time.

To view the American’s with Disabilities Act Plan for GoGeo fixed-route and paratransit service, click here.

To see the paratransit service application, click here.

 

Discount Eligibility

Persons with disabilities are entitled to discounted fares when traveling on GoGeo. Certification of a disability by a physician or qualified medical professional is required.

The City, Capital Metro and CARTS are in the process of finalizing the GoGeo ADA plan, including the application for discount fares and paratransit service. Once the plan and application are approved, this page will be updated.

Americans with Disability Act Plan

This grievance procedure may be used by anyone who wishes to file a complaint alleging discrimination on the basis of disability in City of Georgetown practices and policies, or in its provision of services, activities, programs or benefits. The complaint should be submitted in writing and contain information about the alleged discrimination such as name, address, phone number of the complainant, and location, date, time of day, employee name, and any person(s) involved or witnesses to the problem and description of the problem.

Grievances may be submitted here.

Title VI

The City of Georgetown is committed to the fair and equitable treatment of its citizens and takes its responsibilities seriously.  As a recipient of Federal financial assistance, the City of Georgetown is required to comply with various non-discrimination laws and regulations, including Title VI of the Civil Rights Act of 1964, which provides that:

“No person in the United States shall, on the grounds of race, color, or national origin, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any program or activity receiving Federal assistance under this title or carried out under this title.”

The City has adopted the 2017 Title VI Plan and Annual Report which provides an overview of all City of Georgetown programs related to equal access and non-discrimination. Click here to view the report.

Title VI Complaints

Any person who believes that he or she, individually, or as a member of any specific class has been subject to discrimination may file a complaint. A complaint may also be filed by a representative on behalf of such a person or group.

Title VI complaints must be filed within 90 days of the date of the alleged act of discrimination. Complaints must include the facts and circumstances surrounding the alleged discrimination. Complaints can be submitted by completing the External Discrimination Complaint form. Please note all complaints must include a signature.

All allegations will be investigated and an attempt will be made to resolve any violations if found.

Click here to file a Title VI complaint with the City of Georgetown.

Forms can also be mailed to:
Attn: Title VI Complaints
300-1 Industrial Blvd.
P.O. Box 409
Georgetown, TX 78627

Click here to download the Texas Department of Transportation complaint form in English and in Spanish.

Mail the signed form to:
Texas Department of Transportation
Office of Civil Rights
125 E. 11th St.
Austin, TX 78701

Forms may also be faxed to TxDOT at (512) 416-4751.

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