GoGeo

Overview

GoGeo Limited Paratransit Service

NEW: Seniors age 65 and older who reside in the Georgetown service area can now bypass the eligibility process and sign up for our GoGeo limited paratransit service with a phone call. If you are a current limited paratransit customer or age 65 and older, you will not be required renew your eligibility.

The City’s limited paratransit service, which is run by CARTS as a subcontractor for CapMetro, provides curb-to-curb service from 7 a.m. to 7 p.m. Monday through Friday. Eligible riders pay $2 each way and must make a reservation by 4 p.m. the previous day. Reservations can be made online here or by calling 512-478-RIDE (7433).

Schedule a paratransit ride

GoGeo limited paratransit is a service for qualified people with disabilities and seniors age 65 and older. Eligibility and screening for limited paratransit customers through a paper application are provided by the Capital Area Rural Transportation System. Click here for the PDF application. To register for senior service, call CARTS at 512-478-7433.

Qualified riders must schedule rides with CARTS by 4 p.m. the day before. Request a ride here or through the CARTS Reservation Center by calling 512-478-7433.





Who can ride?

Limited paratransit service is available to qualified people with disabilities and seniors age 65 and older living within the Georgetown service area. View a map of Georgetown service area.

Eligibility and screening for the limited paratransit services are provided, through a paper application, by the Capital Area Rural Transportation System. Click here for the PDF application. Georgetown residents age 65 and older do not have eligibility requirements.

Hours of operation and holidays
Fares and passes

The GoGeo limited paratransit service fare is $2 each way. No reduced fares apply.

The GoGeo limited paratransit service does not accept passes. Interurban (Georgetown to Austin) passes are available at the library. The library will continue to be a stop on the Interurban bus line.

Rider's Guide: Code of conduct and FAQs

Public transit requires sharing space and playing well with others. Our rules are made to encourage good behavior. Please follow them accordingly.

Read full rider’s manual.

  • You must wear a shirt and shoes.
  • Keep all belongings on your lap or at your feet. Do not leave belongings unattended or allow them to block aisles or obstruct seats. GoGeo is not responsible for any lost or stolen items.
  • Smoking and the use of other tobacco products, including electronic cigarettes, vaporizers, or chewing tobacco, are prohibited on board, at transit centers, and within 15 feet of any bus stop.
  • Do not bring food or open drink containers on board. Beverages are permitted in spill-proof or screw-top containers.
  • Do not engage in disruptive behavior, loud conversation, profanity, insults, threats, horseplay, or fighting.
  • Animals are not permitted on board except service animals assisting a rider with a disability or a service animal in training. While on board, service animals must be maintained under the rider’s seat, in their lap, or beside a wheelchair.
  • Do not interfere with the operation of the vehicle, including talking to an operator while the vehicle is in motion.
  • Consumption or possession of alcoholic beverages on board and at stops is prohibited. Illegal weapons, explosives, wet cell batteries, flammable/combustible material (such as gasoline, kerosene, or propane), and other hazardous items are not permitted on board.

What do I do if I left an item on the bus?
You can reach our Lost and Found at 512-478-RIDE (7433). Items will be kept at the CARTS Georgetown Station, 3620 S. Austin Ave., Georgetown, TX 78626.

What if I use a wheelchair?
All our buses and vans are wheelchair accessible.

Can I tip my driver?
Our drivers enjoy their jobs, and a simple “thank you” is enough.

Whom do I call if my bus is late or I want to thank my driver?
Call 512-478-RIDE (7433).

Can I eat or Drink on the bus?
Do not bring food or open containers of drinks on board. Beverages are permitted in spill-proof or screw-top containers.

Can I bring shopping bags on the bus?
Keep all belongings on your lap or at your feet. Do not leave belongings unattended or allow them to block aisles or obstruct seats. GoGeo is not responsible for any lost or stolen items.

What are the hours of operation?
Monday – Friday: 7 a.m. to 7 p.m.

How much does it cost to ride?
$2 each way. Discounted fares do not apply.

Who operates the bus?
Capital Area Rural Transit System operates the bus for the City of Georgetown through a contract with CapMetro.

Accessibility

All our buses and vans are wheelchair accessible. When scheduling service, mention that you need this type of service. Also mention any type of assistance you might need or if someone will be traveling with you to assist you.

Limited ParatransitDiscount EligibilityAmericans with Disability Act PlanTitle VI

GoGeo limited paratransit service is offered to all eligible individuals. Complete a service application.

The GoGeo limited paratransit service is $2 each way. No discounts apply.

This grievance procedure may be used by anyone who wishes to file a complaint alleging discrimination on the basis of disability in City of Georgetown practices and policies, or in its provision of services, activities, programs, or benefits. The complaint should be submitted in writing and contain information about the alleged discrimination, such as name, address, phone number of the complainant, and location, date, time of day, employee name, and any person(s) involved or witnesses to the problem and description of the problem.

Grievances may be submitted here.

The City of Georgetown is committed to the fair and equitable treatment of its residents and takes its responsibilities seriously.  As a recipient of Federal financial assistance, the City of Georgetown is required to comply with various non-discrimination laws and regulations, including Title VI of the Civil Rights Act of 1964, which provides that:

“No person in the United States shall, on the grounds of race, color, or national origin, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any program or activity receiving Federal assistance under this title or carried out under this title.”

The City has adopted the 2017 Title VI Plan and Annual Report which provides an overview of all City of Georgetown programs related to equal access and non-discrimination. Click here to view the report.

Title VI Complaints

Any person who believes that he or she, individually, or as a member of any specific class has been subject to discrimination may file a complaint. A complaint may also be filed by a representative on behalf of such a person or group.

Title VI complaints must be filed within 90 days of the date of the alleged act of discrimination. Complaints must include the facts and circumstances surrounding the alleged discrimination. Complaints can be submitted by completing the External Discrimination Complaint form. Please note all complaints must include a signature.

All allegations will be investigated, and an attempt will be made to resolve any violations if found.

Click here to file a Title VI complaint with the City of Georgetown.

Forms can also be mailed to:
Attn: Title VI Complaints
300-1 Industrial Blvd.
P.O. Box 409
Georgetown, TX 78627

Click here to download the Texas Department of Transportation complaint form in English and in Spanish.

Mail the signed form to:
Texas Department of Transportation
Office of Civil Rights
125 E. 11th St.
Austin, TX 78701

Forms may also be faxed to TxDOT at (512) 416-4751.

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